Privacy Policy

Privacy Policy for CapsRide - Cab, Bike-Taxi, and Auto Booking App, Capsride Captain (Drive and Earn)

At CapsRide, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose your information when you use our services, including our cab, bike-taxi, and auto booking services through the CapsRide app.

By using the CapsRide app, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you use our app, we collect the following types of information:

Personal Information:

• Name
• Email address
• Phone number
• Payment details (credit/debit card information, billing address, etc.)

Location Information:

• GPS location (used to match you with nearby drivers and calculate fares)
• IP address (for app functionality and analytics)
• Background location is collected to Show the Driver location in realtime to user for live tracking of vechile so user can track their ride in realtime.
• Background location is used to find the exact location of drivers to match it with the nearest rides everytime.

Trip Details:

• Pickup and drop-off locations
• Ride type (cab, bike-taxi, auto)
• Ride history and trip duration

Device Information:

• Device type and model
• Operating system
• App version
• Device identifiers (e.g., IMEI or MAC address)

Usage Information:

• Interactions with the app
• Time and date of ride requests
• Features used within the app

2. How We Use Your Information

We use the information we collect for the following purposes:

• Providing Services: To process your ride requests, manage bookings, and provide real-time ride updates.
• Communication: To send notifications, confirmations, and customer support messages.
• Payment Processing: To facilitate payment transactions and billing for services provided.
• Improvement of Services: To enhance the app, fix bugs, and improve user experience.
• Personalization: To customize content and services based on your preferences and usage patterns.
• Legal Compliance: To comply with legal obligations, respond to legal claims, and protect our rights.

3. Sharing Your Information

We may share your information in the following circumstances:

• With Service Providers: To enable the operation of our services (e.g., drivers, payment processors).
• With Third-Party Partners: For marketing, promotions, and analytics purposes, but only if we have your consent.
• With Authorities: If required by law or to protect the safety, rights, or property of CapsRide, its users, or the public.

4. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, your personal data will be deleted or anonymized.

5. Your Rights

Depending on your location and applicable laws, you may have the right to:

• Access your personal information
• Correct or update your personal information
• Request deletion of your personal information
• Withdraw your consent at any time (subject to certain legal exceptions)
• Object to processing or restrict certain types of data use

To exercise these rights, please contact us at [contact information].

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking Technologies

Our app may use cookies and similar technologies to enhance your experience. These tools allow us to analyze app usage, improve functionality, and personalize content. You can adjust your device settings to disable cookies, but some features of the app may not function properly without them.

8. Third-Party Links and Services

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit.

We include Google Maps APIS, OTP authentication provider, and some payment gateways

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by updating the "Effective Date" at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us 

By using the CapsRide app, you acknowledge that you have read, understood, and agree to this Privacy Policy.